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  • File a claim

    US and Bermuda insurance claims

    Please contact us at 800-362-7535, and we will help guide you through your Accident & Health (A&H) claim. Alternatively, you may refer to the reporting provisions in your policy for detailed information about the Accident & Health claims process.

    To report horse injury, sickness, or mortality claims 

    Note: Horse injury, sickness, and mortality claims may only be reported via telephone.

    Immediate notice of all accidents, sicknesses, injuries and/or deaths must be reported to:

    800-362-7535   Monday through Friday, 8:30 a.m.-5:00 p.m. EST

    800-446-7925   Evenings, weekends, and holidays 

    Mortality claim card

    Animal loss procedures

    Do:
    1. Report all accidents, sicknesses, injuries, and deaths.
    2. Contact Markel for permission prior to any surgical procedures.
    3. Make arrangements for an autopsy.
    4. Call police in case of theft, shooting, or vehicular involvement.

    Don’t:
    1. Perform any surgical procedure without contacting Markel.
    2. Have animal put down without consent of Markel.
    3. Have animal removed prior to performance of an autopsy.
    4. Neglect a police report, if needed.

    CAUTION

    Please share these procedures with anyone having care, custody, and control of the insured horse. Failure to comply may jeopardize your coverage.

    To report horse liability or farm claims

    Please use the property or general liability links located here.

    Accident report procedures

    Do:
    1. Obtain all accident details.
    2. Obtain names, addresses, and phone numbers of all witnesses.
    3. Obtain names, addresses, phone numbers of police, fire, medical, or hospital authorities.
    4. Report all incidents to Markel Claims department.

    Don’t:
    1. Divulge information with regards to insurance coverage.
    2. Admit responsibility for the accident or injury.
    3. Discuss accident or injury with anyone other than your insurance representative or someone authorized by the insurance company.


    Claims contact info

    US Insurance
    Richmond, VA - Corporate office
    4521 Highwoods Parkway 
    Glen Allen, VA 23060
    +1-800-362-7535
    Mailing address: P.O. Box 2009
    Glen Allen, VA 23058

    Claims service offices: Chicago, IL; Deerfield, IL; Glen Allen, VA; Red Bank, NJ; Omaha, NE; Pewaukee, WI; Scottsdale, AZ; Woodland Hills, CA

    Global Insurance
    Bermuda
    Markel House, 2 Front Street,
    Hamilton HM 11, Bermuda
    +1-441-296-8800

    New York, NY
    1185 Avenue of the Americas
    New York, NY 10036
    +1-646-929-5699

    Global Reinsurance
    Summit, NJ
    535 Springfield Avenue, Suite 200
    Summit, NJ  07901
    +1-908-630-2700

    Dublin
    7/8 Wilton Terrace
    Dublin 2, Ireland
    +335-1-416-1555

    Markel International claims

    After-hours contacts

    Environmental/hazardous spill line
    +1-888-556-4734

    Equine
    +1-800-446-7925

    All others
    +1-800-362-7535

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